Vacancy Details

Operations Manager

Operations Manager 

Gibraltar 

Competitive Salary

Our client is one of the industry’s leading online casino content providers and this innovative, fast-growing company is now looking to bring on board an Operations Manager. They boast an award-winning portfolio, accessible in all major regulated markets and currently employ close to 3000 people in 10+ locations globally. Our client has seen consistent, triple digit growth year on year and are now looking to add to their stellar team.

Working as part of the wider Commercial Team within the business, this position is responsible for the day-to-day operational support

Role and responsibilities:

• Work closely with the Gibraltar senior leadership team to ensure all operational, administrative, and compliance functions are being properly executed
• Support Director of AM to create and maintain operational processes
• Execute business processes to support client go-live, such as jurisdictional configurations, min/max stake, risk optimization.
• Monitor client contact via Jira and Skype where necessary, to ensure timely responses and resolutions;
• Assist with client escalation for commercial teams and document all information in a central place;
• Assist with anticipating and tracking operational and tactical risks and providing strategic solutions;
• Assisting Commercial teams with sourcing various reports as required by Director of AM;
• Develop close working relationship with product, technology, customer support, BI, and promo teams;
• Raise and track issue and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders
• Maintaining and updating internal knowledge bases and file repositories;
• Communicate upcoming releases and changes regarding companies products to internal teams;
• Assist with game releases, including coordinating information between all stakeholders internally;
• Compiling feedback from stakeholders on processes and implementing changes where necessary;

Skills:

• Addressing operational concerns and issues, monitoring overall customer satisfaction
• Developing and implementing operational procedures and policies/
• Analysing training needs/requirements
• Excellent interpersonal communication and organizing skills to coordinate project activities;
• Ability to communicate with others effectively;
• Ability to conduct research for short projects, respond to inquiries, and present written/oral reports;
• Ability to work with details and time sensitive issues;
• Good decision-making skills and response to high pressure situations;

Desirable:

• 2+ years of working within European gaming or gambling sector;
• Some knowledge of slots and live casino products and regulatory framework;